Complaint and Positive Feedback Policy & Procedures Summary for Clients
We hope the services you are receiving from CWP meet your needs. We welcome your feedback on our services.
If issues develop in your relationship with the CWP employee assisting you, please first try to resolve them directly with that employee. If you are unable to resolve your concerns directly with them, please ask to speak with their manager. If the Manager is unable to resolve the issues, you have the right to file a complaint in good faith as detailed below. We encourage you to submit your complaint within 30 calendar days of the issue starting, or as soon as you are able. CWP prohibits retaliation against you for filing a complaint in good faith, or for providing feedback.
Submit a Complaint
You can submit your feedback or a complaint in one of the following ways:
- Through IRCO’s website (irco.org/connect-with-us) by selecting “Complaint or Feedback”
under “Reason for Contact” - By email sent to feedback@irco.org
- In a sealed envelope addressed to IRCO’s HR & Admin Office Manager:
- 10301 NE Glisan St. Portland, OR 97220
- Verbally with IRCO’s HR & Admin Office Manager. Please call IRCO’s Main Office (503-234-1541) or visit the office at the address above.
To file a complaint, you will need to provide the following information:
- Your full legal name and contact information
- The name and title of the person that the complaint is against, if known.
- A clear statement of your complaint, what happened, and the date the problem occurred.
- What satisfaction or resolution you are seeking.
- If you are submitting your complaint in a language other than English, please identify the language in English script.
- IRCO will make every effort to complete our investigation and resolve issues within 30 calendar days. IRCO may contact you for more information on your complaint or feedback.